Terms and Conditions

Terms & Conditions

By using this site, you have unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

You assume the sole risk of making use or relying on the information, products and services available on this website. D19 Foods & Beverages Private Limited (referred to as D19 Foods & Beverages, here below) makes no representations about the suitability, completeness, timelines, reliability, or accuracy of the information, products and services described or contained in this site for any purpose; all information, products and services are provided in this site for any purpose; all information, products and services are provided “as is” without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non infringement.

While D19 Foods & Beverages endeavours to provide the most accurate, up to date information, products and services on the site may contain inaccuracies, typographical errors, or outdated information. Moreover, D19 Foods & Beverages may make modifications or changes to this site or the information on products and services described in this site at any time. D19 Foods & Beverages is not responsible for typographical or pricing errors on the site; D19 Foods & Beverages reserves the right to modify or cancel orders anytime including but not limited to orders that contain incorrect prices or product descriptions, orders in which D19 Foods & Beverages believes the customer has violated applicable law, and orders that D19 Foods & Beverages believes are harmful to D19 Foods & Beverages or its vendors/suppliers/affiliates. D19 Foods & Beverages also reserves the rights to modify/limit the number of items purchased or orders placed through this site.

All content on this website including the logo, graphics, text and design, belong to D19 Foods & Beverages and are the intellectual properties of D19 Foods & Beverages protected by appropriate legislations. No part of the content shall be copied, downloaded, transmitted or published without prior, written permission from D19 Foods & Beverages.

D19 Foods & Beverages may at any time modify the terms and conditions of the service without any prior notification and the revised version shall be available on this site. In the event of you not agreeing to the revised terms, you should stop using the site. By continuing the usage of this site, you are agreeing to the revised terms and conditions.

D19 Foods & Beverages Pvt. Ltd cannot commit to a specific time for delivery. The delivery
of our products will be made between 6:00 am to 9:00 am of the date for delivery. It
may get delayed on certain days due to extreme weather conditions or governmental
regulatory activities.

Currently, our products will be delivered to addresses within Bangalore only. For other
areas, please get in touch with D19 Foods & Beverages Pvt. Ltd.

Orders will be booked for at least a third business day delivery.

While placing the order, the customer shall provide the following details:

  1. Name of the recipient
  2. Flat number/bungalow number
  3. Name of the building
  4. Name of the road/street/marg
  5. Contact number landline/mobile
  6. Proper/familiar land mark
  7. Email address

Once the order is accepted by D19 Foods & Beverages Pvt. Ltd, a confirmation email will
be sent to the customer.

The delivery will be made on the shipping address mentioned at the time of placing the
order. The consignment will not be redirected / redelivered to any other address under
any circumstances.

No deliveries will be made on Sundays and some prescribed holidays.

D19 Foods & Beverages Pvt. Ltd’s delivery agent will attempt delivery of the products
once. In case the delivery is not executed during the attempt, the customer shall still be
charged for the order and no redelivery attempt shall be made. D19 Foods & Beverages
Pvt. Ltd will consider the order as “executed” in the following cases:

  1. Delivery not done due to wrong address given by the customer
  2. Non-availability of the recipient at the address
  3. Premises locked
  4. Wrong phone number/phone not working or switched off or unreachable, during attempt to contact by the delivery agent
  5. Refusal by recipient to accept the product(s)
  6. Product delivered at the security cabin of the building/reception/neighbour, based on the instructions from the customer.

In the event of civil disturbances, floods, heavy rains, national bandh or a force majeure,
we reserve the right to cancel the order or reschedule the delivery to another date.

Request for cancellation of confirmed order can be made within 72 hours before the
delivery time.